FAQ

Question 1: How can I trust your Honghui LED factory ? 

Answer : Yes, when you talk with us now , we are here . We do led since 2015 ,it is over 6 years . In the past 6 years , we develop so well. Tomorrow and future , we will largely expand our LED market, you will see it .
               Welcome to try our LED sample quality .
               We do have 100% confidence in our LED product quality .

Question 2: Are you a factory or just a trade company?

Answer: Our Honghui is a led display factory with R&D department and production line,professional engineering team and energetic sales team.

               Warmly welcome to visit our Honghui led factory and have face-to-face business communication to better understand each other .

               Or when you are free ,we can have WhatApp VIDEO TALKING ,and show our Honghui factory.

Question 3: Can you tell me why I should choose your company ? 
Answer: Concentration makes professional .Professional achieves successful .
               Our Honghui have 8 years professional led technical experience .We are 8 years gold supplier for China government led project .

               Now ,we are largely expanding our international market.From 2015 to 2022, we only do LED .

               Tomorrow and In the future, we still do LED.We can cooperate from trail order to establish trust step by step .

Question 4: What's your payment term? How long is your delivery time ?
Answer: We accept T/T ,Alibaba Trade Assurance ,L/C ,Paypal ,Western Union ,Money Gram, and Cash .At least 30-50 % deposit in advance, and the balance should be paid before delivery.

               Our average Production time is 7-15 working days after receiving the deposit. If your order is rapidly urgent ,we can arrange your order firstly.

Question 5: How can I get technical support?

Answer: We treasure every customer that shake hands with our Honghui . We offer you TEAMVIEWER help by Online Video and can send professional engineer to your city to offer on-site guide .

Question 6: What about your service?

Answer: We have a professional 8 years technical team answering your question during 8:00-23:30. We have an energetic and patient sales team .We can offer a complete LED design solution for your LED project before confirming the order .

              We can instruct you how to use, configure your led display , and do some maintenance with spare parts.

              Also, we can send professional engineer to your city to offer on-site guide and offer training.Mostly,our led display do not have big problems within warranty time.

Question 7: If I need led very urgently ,how fast can you finish the goods ? 

Answer: How fast you want ?Three days ?One week ? Definite shipping date ? 
               We produce LED everyday .We have some led modules in stock .
               Put the most urgent and important order at the first place .
               You are important to us .Surely to establish first-time good relationship .
               We do must finish it at FAST ROCKET TIME.

Question 8 : Is it easy to install this led display ? 

Answer : If you are new to LED ,we will help you to know led from ZERO to Professional .
                We have installation manual book and professional engineering team to guide you .
                To help you better understand LED is to make us get your earlier trust .
                If you know LED before,we can learn from each other.
                We could be Future Shaking-hands  Partners .
                Our engineering team remote help is ready for you within 24 hours .

Question 9 : Is Available to print customer required logo on your led product ?

Answer: Surely it is .Please inform and confirm the logo design details with our team ahead of the production . Then ,we will follow your requirements .

Question 10: What's the warranty of your LED Display ?
Answer: 2-5 years warranty .and 100,000 hours life span.During the warranty period ,we can offer you related after-sales service. 

               Our professional engineering team are ready for your question during 8:00 AM-23:30 PM.